• There are Ready To Ship Products which are usually dispatch within 2-3 days and some of the products are New Product and they are dispatch in 10-15 Days they are usually mention on the product itself.
• Once dispatched, you will receive a tracking email to follow your shipment’s progress.

Delivery Time

• Delivery Time for Ready Products takes 7 - 10 business days from the date of order confirmation.
  
• Delivery Time for Made to order Products takes 25-30 business days from the date of order confirmation.
• Please note that delivery times may vary based on your location and unforeseen factors such as weather or courier delays.

At WOODZEST, we are committed to providing you with high-quality furniture and home décor products along with a smooth and reliable shopping experience. We carefully inspect and package our products before dispatch to ensure they reach you safely.

If you have any questions regarding cancellation, return, replacement, or refund, please contact our customer support team:

Customer Support: +91-9166822672
Email: info.woodzest@gmail.com

1. Order Cancellation Policy

• Order cancellation requests are accepted only before the order has been shipped from our warehouse.
• If an order is cancelled before dispatch, a 10% cancellation/service charge may be deducted from the amount paid, including applicable payment gateway and processing charges.
• Once an order has been shipped, cancellation requests generally cannot be accepted.
• In exceptional cases where a cancellation is approved after dispatch, the customer may be required to bear the two-way shipping and transportation charges.
• Customised or made-to-order products cannot be cancelled.
• Products purchased during a sale, promotional offer, or using a discount/coupon code may not be eligible for cancellation.
• For part-payment orders, the advance amount may be treated as a cancellation charge if the customer requests cancellation after placing the order.

For cancellation-related assistance, please contact WOODZEST Customer Support.

2. Delivery Delays & Force Majeure

Delivery timelines may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Transportation or logistics disruptions
• Strikes or labour disruptions
• Government restrictions
• Road closures
• Other unforeseen circumstances or force majeure events

In such circumstances, the delivery timeline may be extended. An order will remain active and a refund will not be issued solely because of a delay caused by such circumstances.

3. Return & Replacement Policy

Returns are accepted only in specific situations, such as:

• Product received in damaged condition
• Manufacturing defect
• Incorrect product received
• Incomplete product received
• Significant finishing or quality issue attributable to the product

WOODZEST generally provides replacement for eligible damaged or defective products. Refunds will be considered only when replacement of the same product is not possible.

4. Reporting Damaged or Defective Products

Customers are requested to inspect the package and product carefully immediately after delivery.

For any damaged, defective, incorrect, or incomplete product:

• Please contact us within 24–48 hours of delivery.
• Share clear photographs and/or videos showing the product, packaging, shipping label, and the issue.
• The information provided will help us evaluate the claim and, where applicable, initiate a claim with our logistics/insurance partners.

Requests received after the specified reporting period may be rejected at the discretion of WOODZEST.

5. Damaged or Tampered Packaging

Customers are advised not to accept a shipment if the outer packaging is visibly opened, heavily damaged, or tampered with.

Normal wear, minor marks, or superficial scuffing on outer packaging caused during transportation may not be considered packaging damage.

If you receive a package with significant damage or tampering, please contact WOODZEST Customer Support immediately and share photographs/videos of the package before opening it, wherever possible.

6. Product Condition for Returns

To be eligible for an approved return or replacement:

• The product should be unused.
• The product should be in its original condition.
• Original packaging should be retained wherever possible.
• Original invoice, labels, tags, accessories, and other components supplied with the product should be available.
• The product should not have been modified, assembled incorrectly, misused, or damaged after delivery.

Customers are requested to retain the original packaging until they are completely satisfied with the product.

7. Products Not Eligible for Return

Returns or replacements may not be accepted in the following circumstances:

• Product damaged due to misuse, negligence, improper handling, or incorrect assembly.
• Damage caused after successful delivery to the customer.
• Normal wear and tear.
• Minor natural variations in wood grain, texture, knots, colour, or finish that are inherent characteristics of natural wood products.
• Products that have been altered, modified, repaired, painted, polished, or otherwise changed by the customer.
• Customised or made-to-order products.
• Products purchased under sale, clearance, promotional, or special-discount offers, unless the issue is covered under an applicable manufacturing defect or incorrect-product claim.
• Products returned without original packaging, accessories, or components where such items are required for evaluation.
• Any product that does not meet the return conditions specified by WOODZEST.

8. Return Process

To initiate a return or replacement request:

1. Contact WOODZEST at info.woodzest@gmail.com or +91-9166822672.
2. Provide your order number and details of the issue.
3. Share the required photographs/videos of the product and packaging.
4. Our team will review the request and determine whether it qualifies for return/replacement.
5. If approved, we will arrange a reverse pickup wherever our logistics partners provide the service.
6. In locations where reverse pickup is unavailable, WOODZEST may request the customer to self-ship the product or follow an alternative resolution provided by our support team.

A reverse pickup request, where applicable, may generally be initiated within 24 hours after the return request is approved.

Reverse pickup may take approximately 7–10 working days, depending on the customer's location and logistics availability.

9. Replacement Policy

For eligible damaged, defective, incorrect, or incomplete products, WOODZEST may provide a replacement subject to product availability and verification of the claim.

Replacement products may be subject to availability and logistics conditions.

If the same product is unavailable, WOODZEST may offer an alternative resolution, which may include a refund where applicable.

10. Refund Policy

Refunds will generally be processed only when:

• The return is approved; and
• The returned product has been received and inspected by WOODZEST; and
• Replacement of the product is not possible, where replacement is the applicable resolution.

Once the returned product reaches our warehouse and passes inspection, the refund process will generally be initiated within 7–10 business days.

The actual time taken for the amount to reflect in the customer's account may depend on the customer's bank, card issuer, payment gateway, or payment method.

Refund Method

Refunds will generally be processed through the original payment method used for the order, wherever technically possible.

For other payment methods, WOODZEST may process the refund through an appropriate electronic payment method after verifying the customer's details.

11. Wallet/Credit Payments

If an order has been paid using WOODZEST wallet credits or store credits, any approved refund relating to the wallet/credit portion may be returned to the respective wallet or store-credit account.

12. Shipping Charges on Approved Returns

For products approved for return/replacement due to a genuine manufacturing defect, incorrect product, incomplete product, or transit damage, WOODZEST will determine the applicable reverse logistics arrangements.

If a return is approved as an exception for reasons attributable to the customer, the customer may be required to bear applicable forward and reverse transportation charges.

13. Customised Products

Customised, personalised, or made-to-order products are not eligible for cancellation, return, or refund, except where required by applicable law or in cases of a verified manufacturing defect or incorrect product supplied by WOODZEST.

14. Natural Wood Variation

WOODZEST products may contain natural wood characteristics such as variations in:

• Wood grain
• Colour
• Texture
• Knots
• Natural markings

These variations are natural characteristics of wood and should not automatically be considered defects.

Minor differences between the product images displayed online and the actual product may occur due to lighting, photography, screen settings, and the natural characteristics of wood.

15. Inspection & Final Decision

All return and replacement requests are subject to verification and approval by the WOODZEST team.

WOODZEST reserves the right to reject a return, replacement, or refund request if the product does not meet the conditions mentioned in this policy or if the issue is determined to have occurred after delivery due to misuse, negligence, improper handling, or other circumstances not attributable to WOODZEST.

16. Contact Us

For cancellation, return, replacement, or refund-related queries, please contact us:

WOODZEST Customer Support
Phone/WhatsApp: +91-9166822672
Email: info.woodzest@gmail.com

Please keep your order number, registered mobile number, and relevant photographs/videos ready when contacting our support team.

• This product comes with 36 Months Warranty of Manufacturing defect & Termites Resistant. The warranty is only valid if the product has been used for domestic use only. If you face issue with in above time period then mail us photos of product with order details or contact at our customer support, our team will contact you with in 48 hours. 
• Product warranty will be applicable only if care instructions to be followed.

• Care for Your Wood: Each piece in our collection is crafted from solid hardwood harvested from responsibly managed forests. Natural variations in the wood grain and coloring are to be expected. In order to keep your product looking its best, follow the following care instructions and avoid direct sunlight.
• Cleaning: Clean with a damp, soft cloth only; avoid using harsh chemicals or abrasives, as these may damage the surface. Wipe up any spills quickly. Use coasters on the dining and coffee tables, and avoid direct contact between hot and cold items on the surface.
  Test on an inconspicuous area first to ensure that the cleaning product does not cause any damage.
• Maintenance: Stains may be removed with a light-grade sandpaper, followed by the application of natural bee wax.
• Note: Slight variation in color may occur; test on an inconspicuous area first .