FAQs

Frequently Asked Questions

Welcome to the Woodzest FAQ section. Here you'll find answers to the most common questions about our products, orders, shipping, payments, warranty, and more.

1. What type of furniture does Woodzest offer?

Woodzest specializes in premium solid wood furniture for every corner of your home, including beds, sofas, dining tables, coffee tables, TV units, wardrobes, study furniture, storage solutions, and home décor.

2. Are your products made from solid wood?

Yes. We offer high-quality solid wood furniture crafted by skilled artisans. Product materials are clearly mentioned on each product page.

3. Do you deliver across India?

Yes. We deliver to most locations across India through our trusted logistics partners.

4. How long does delivery take?

Delivery timelines depend on the product and your location.

  • In-stock products: Usually dispatched within 2–7 business days.

  • Made-to-order products: May take 2–6 weeks for manufacturing.

  • Delivery after dispatch generally takes 3–10 business days depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use it to track your shipment.

6. Do you offer Cash on Delivery (COD)?

Cash on Delivery may be available on selected products and locations. Availability will be shown during checkout.

7. What payment methods do you accept?

We accept secure online payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Popular Digital Wallets

  • EMI options (where available)

8. Can I cancel my order?

Yes, orders can usually be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible. Please refer to our Cancellation Policy for complete details.

9. What is your return policy?

Returns are accepted only under eligible conditions such as damaged products, manufacturing defects, or incorrect items received. Please review our Return & Refund Policy for complete information.

10. Do you provide installation or assembly services?

Yes. Installation or assembly support is available for selected products and serviceable locations.

11. Is there a warranty on your furniture?

Yes. Selected products include a warranty against manufacturing defects. Warranty details are mentioned on the respective product pages.

12. Can I customize furniture?

Yes. We offer customization for selected products. You can contact our customer support team to discuss your design, size, finish, or material requirements.

13. Will the actual product look exactly like the images?

Our product photographs are taken with great care. However, slight variations in wood grain, texture, color, and finish are natural characteristics of solid wood and make every piece unique.

14. Do you offer international shipping?

Yes, international shipping is available for selected countries. Shipping charges, customs duties, and delivery timelines vary by destination.

15. How do I contact Woodzest?

You can reach our customer support team through the Contact Us page, email, phone, or WhatsApp. We are always happy to assist you with your queries.

Still Need Help?

If you couldn't find the answer you were looking for, please contact our customer support team. We'll be happy to help you with product information, orders, delivery, customization, or any other questions.